Legal notice

LEGAL NOTICE

Last updated: 12 August 2026

This Legal Notice governs access to and use of www.impressaotua.com.

By browsing or using this website, you acknowledge that you have read the information set out below.

1. ABOUT THE WEBSITE

www.impressaotua.com belongs to Impressão Tua and is intended to present and sell products, including items personalised according to customers’ choices and specifications.

Through the website, users can view products, place orders, request quotes, submit files for personalisation and contact Impressão Tua.

2. CONTACT DETAILS

For questions relating to the website, products, orders or services, contact us using the details below:

Email: info@impressaotua.com
Website: www.impressaotua.com
Phone: +351 930 629 209

3. PRODUCT INFORMATION

We aim to present the characteristics of our products clearly and keep them up to date.

Photographs, images, mock-ups and other product representations are intended to help customers understand their appearance.

The final product may nevertheless differ slightly due to factors including:

The settings and brightness of the screen used;
Differences in colour rendering between devices;
Product material and colour;
The personalisation technique used;
Characteristics of the file supplied by the customer;
Printing and production processes.

Any minor differences will be assessed in light of the specific circumstances and do not affect statutory consumer rights where there is an actual lack of conformity.

4. PRODUCT PERSONALISATION

A large proportion of the items offered by Impressão Tua can be personalised.

The customer may provide elements such as:

Photographs;
Logos;
Text;
Names;
Numbers;
Drawings;
Illustrations;
Other files intended for personalisation.

The final result will be produced on the basis of the information, files and choices supplied or approved by the customer.

Whenever we provide a preview before production, we recommend that the customer carefully checks all elements before approving the design.

5. RESPONSIBILITY FOR SUBMITTED FILES

The customer is responsible for the content submitted for personalisation.

By supplying photographs, logos, designs, trademarks, text or other elements, the customer confirms that they hold the rights or permissions required to request their use and reproduction.

Content that infringes intellectual-property rights, image rights or other third-party rights must not be submitted.

Impressão Tua reserves the right to refuse the production of content that is clearly illegal or whose reproduction may constitute an infringement.

6. INTELLECTUAL PROPERTY

Unless otherwise stated, our own content on the website, including:

The name and visual identity of Impressão Tua;
Graphic elements;
Original photographs;
Text;
Website structure and presentation;
Original designs;
Promotional materials;

is protected by applicable intellectual-property rights.

Use, reproduction, modification or distribution of this content for commercial purposes without permission is not allowed, except where permitted by law.

Files submitted by customers for personalisation remain the property of their respective rights holders.

7. PRICES AND PROMOTIONS

Prices displayed on the website are shown in euros (€).

Prices, campaigns and promotions may be changed for future orders.

The conditions applicable to an order are those presented to the customer when the order is placed, without prejudice to correction of obvious errors and applicable legal rules.

Where shipping charges apply, they are shown before the purchase is completed.

8. PRODUCT AVAILABILITY

Product availability may change over time.

In exceptional circumstances, a product may become unavailable after an order has been placed.

If we cannot supply an ordered product, we will contact the customer with an appropriate solution and, where applicable, refund the amounts due.

9. INFORMATION AVAILABLE ON THE WEBSITE

We aim to keep website information accurate and up to date.

However, typographical, technical or presentation errors may occur.

If a relevant error is identified in an order, the customer will be contacted where necessary before the order is carried out.

Impressão Tua may update, correct or amend website content whenever necessary.

10. WEBSITE AVAILABILITY AND OPERATION

We aim to keep the website available and functioning correctly.

Temporary interruptions may occur due to:

Maintenance;
Updates;
Technical failures;
Third-party services;
Hosting issues;
Force majeure or other circumstances outside our reasonable control.

We cannot guarantee that the website will be available without interruption at all times.

11. LINKS TO THIRD-PARTY WEBSITES

The website may contain links to or use services belonging to third parties, including:

Shopify;
Payment providers;
Carriers;
Social networks;
Technology platforms;
Other services required for operation of the store.

External websites and services have their own terms and policies.

Impressão Tua does not control the content of external websites that it does not operate.

12. DATA PROTECTION

Personal data collected through the website is processed in accordance with our Privacy Policy.

Files submitted for personalisation will be used to the extent necessary to prepare, produce and manage the relevant order.

For privacy and data-protection matters, contact info@impressaotua.com.

13. COOKIES

The website may use cookies and similar technologies that are necessary for its operation, as well as analytics or advertising technologies in accordance with user preferences and applicable law.

Additional information about data processing is available in our Privacy Policy and in the consent options presented on the website.

14. ORDERS AND PAYMENTS

Orders placed through the website are subject to our Terms of Service.

Conditions relating to payment, production, personalisation, delivery and cancellation are described in the Terms of Service and the other Impressão Tua policies.

15. RETURNS AND REFUNDS

Conditions relating to returns, exchanges and refunds are described in our Refund and Returns Policy.

Personalised products are subject to specific conditions because they are produced according to the customer’s specifications.

These conditions do not limit statutory rights where a product is defective, incorrect or non-conforming.

16. SHIPPING

Conditions relating to:

Shipping costs;
Free shipping;
Standard shipping;
Express shipping;
Order preparation;
Deliveries;
Delays;
Orders not received;

are described in our Shipping Policy.

17. MISUSE OF THE WEBSITE

The website must not be used for:

Fraudulent activities;
Introducing malicious code;
Attempts at unauthorised access;
Interfering with operation of the store;
Infringing third-party rights;
Other unlawful activities.

We may take reasonable measures necessary to protect the website, our customers and our services.

18. LIMITATION OF LIABILITY

Nothing in this Legal Notice is intended to exclude liabilities or rights that cannot legally be excluded.

Impressão Tua will not be responsible for problems directly resulting from incorrect information or unsuitable files supplied by the customer where the product has been correctly produced according to those instructions.

Each situation will be assessed individually, taking account of the circumstances and applicable law.

19. CHANGES TO THE LEGAL NOTICE

This Legal Notice may be amended or updated whenever necessary.

The latest version will be made available on this page together with its update date.

We recommend checking this page periodically if you wish to review any changes.

20. APPLICABLE LAW

Use of this website and relations established through it are subject to applicable Portuguese and European law.

Nothing in this Legal Notice is intended to limit rights that the law mandatorily grants consumers.

21. CONTACT

For any additional information: