Privacy policy

PRIVACY POLICY

Last updated: 12 August 2026

At Impressão Tua, we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect data provided through www.impressaotua.com.

If you have any questions about privacy or data protection, you can contact us using the details below:

Email: info@impressaotua.com
Website: www.impressaotua.com
Phone: +351 930 629 209

1. DATA WE MAY COLLECT

Depending on how you use our website, we may collect information such as:

  • Name;

  • Email address;

  • Phone number;

  • Delivery and billing address;

  • Information relating to orders;

  • Data required for invoicing;

  • Information provided through contact forms or quote requests;

  • Personalisation preferences;

  • Photographs, logos, designs, text or other files submitted for personalisation;

  • IP address, browser, device and technical information relating to use of the website;

  • Cookie-related information;

  • Information required to process and confirm payments.

Payments are processed by the relevant payment service providers. Impressão Tua does not need to store the full bank-card details used by customers.

2. FILES SUBMITTED FOR PERSONALISATION

When ordering a personalised product, the customer may submit photographs, images, logos, names, text or other files required to create the product.

These materials may be used exclusively to:

  • Prepare the requested personalisation;

  • Create a product preview;

  • Produce the order;

  • Contact the customer if confirmation is required;

  • Resolve matters relating to the order.

Files submitted by customers will not be sold or used for advertising without permission.

The customer confirms that they hold the rights or permissions required to use any material submitted for personalisation.

3. HOW WE USE YOUR DATA

The data collected may be used to:

  • Process and deliver orders;

  • Produce personalised items;

  • Send order confirmations and updates;

  • Prepare and respond to quote requests;

  • Provide customer support;

  • Process payments;

  • Issue invoices and other billing documents;

  • Manage complaints, returns or warranties;

  • Prevent fraud and misuse of the website;

  • Comply with legal obligations;

  • Improve the operation and security of the website;

  • Analyse use of the store;

  • Send promotional communications where consent or another applicable legal basis exists.

4. LEGAL BASIS FOR PROCESSING

Personal data may be processed where this is necessary to:

  • Perform an order or another contract with the customer;

  • Respond to a request made before a purchase;

  • Comply with a legal obligation;

  • Protect Impressão Tua’s legitimate interests, including security and fraud prevention;

  • Process data for which the customer has given consent.

Where processing is based on consent, that consent may be withdrawn later.

5. DATA SHARING

Certain information may be shared with service providers required for our business operations, including:

  • Shopify;

  • Payment providers;

  • Carriers and delivery companies;

  • Hosting and technology providers;

  • Email services;

  • Analytics tools;

  • Providers involved in production and personalisation;

  • Billing and accounting services;

  • Competent authorities where required by law.

Only the information necessary to provide the relevant service will be shared.

6. SHOPIFY

The store www.impressaotua.com uses the Shopify platform.

Certain data relating to website use and orders may be processed by Shopify and its service providers to enable the online store to operate.

7. DATA RETENTION

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected.

Certain information may be retained for longer where necessary for:

  • Compliance with legal or tax obligations;

  • Warranty management;

  • Resolution of complaints;

  • Fraud prevention;

  • The establishment, exercise or defence of legal rights.

Files submitted for personalisation will be kept only for the period required to produce and manage the relevant order, unless retention is necessary for another legitimate reason.

8. SECURITY

We adopt measures designed to protect personal information against:

  • Unauthorised access;

  • Loss;

  • Alteration;

  • Improper disclosure;

  • Destruction;

  • Misuse.

Despite these measures, no system for transmitting or storing data over the Internet can guarantee absolute security.

9. COOKIES

Our website uses cookies and similar technologies to enable the store to function correctly and to improve the browsing experience.

Depending on the preferences selected by the visitor, cookies may also be used for:

  • Statistics;

  • Analysis of website use;

  • Personalisation;

  • Advertising.

Where required, non-essential cookies will only be used after the visitor has given consent.

Cookie preferences can be managed through the cookie options available on the website.

10. MARKETING COMMUNICATIONS

We may send emails or other promotional communications where consent or another applicable legal basis exists.

You can unsubscribe from these communications at any time using the option provided in the messages or by contacting info@impressaotua.com.

Communications required to process an order may still be sent.

11. YOUR RIGHTS

Under applicable data-protection law, the data subject may, where relevant, request:

  • Access to their personal data;

  • Correction of inaccurate data;

  • Erasure of data;

  • Restriction of processing;

  • Objection to processing;

  • Data portability;

  • Withdrawal of consent previously given.

Requests can be sent to info@impressaotua.com.

We may request additional information to verify the identity of the person making the request.

12. COMPLAINTS ABOUT PERSONAL DATA

If you believe your personal data is not being handled appropriately, you can contact us at info@impressaotua.com.

You also retain the right to lodge a complaint with the competent data-protection authority.

In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).

13. MINORS

Our services are not specifically intended for minors.

If personal data or content relating to a minor is submitted without the required permission, its deletion may be requested by contacting info@impressaotua.com.

14. CHANGES TO THIS POLICY

This Privacy Policy may be updated whenever necessary, including following changes to our services, the technologies we use or applicable law.

The latest version will always be available on the website.

15. CONTACT

For any question relating to privacy or the processing of personal data:

Email: info@impressaotua.com
Website: www.impressaotua.com
Phone: +351 930 629 209